Xelix, a number one supplier of Accounts Payable and Procure-to-Pay software program, is proud to announce the launch of its newest resolution, Helpdesk.

Helpdesk is designed for enterprises managing hundreds of distributors and affords an environment friendly and clever strategy to vendor question administration.

With superior AI and security measures, together with integration into ERP methods and AP mailboxes, Helpdesk allows AP groups to resolve vendor queries quickly. Consequently, organisations will expertise fewer vendor-related disruptions, defending their money move, status, and buyer loyalty.

“We’re excited to carry Helpdesk to market and to assist companies streamline vendor question administration. Our workforce has labored laborious to develop a purpose-built platform for Accounts Payable that’s correct, clever, and safe.”

“We will’t wait to see our prospects put it to work and get again lots of of hours every quarter,” mentioned Paul Roiter, CEO & Co-Founding father of Xelix.

Helpdesk affords a wide range of options designed to boost present AP ticketing and vendor question processes. Key options embrace:

• E mail categorisation and ticket creation: Helpdesk reads, understands, and categorises vendor emails, extracting key info to create detailed assist tickets. AP groups can simply observe and prioritise vendor tickets, guaranteeing well timed decision of points and enquiries.
• Automated response technology: Having understood vendor emails, Helpdesk locates corresponding info inside the consumer’s ERP system to generate clever responses again to distributors, saving AP groups days of effort every month.
• Finish-to-end workflow automation: Utilizing Giant Language Fashions (LLMs), Helpdesk triggers the suitable workflow for every question. In lots of instances, the workflow is absolutely automated. For instance, when a vendor shares an announcement, Xelix recognises it’s an announcement, compares the assertion knowledge towards the AP ledger, generates an announcement reconciliation abstract containing matches and discrepancies (together with causes for discrepancies), and sends it again to the seller.
• Studies and analytics: Helpdesk tracks key metrics and KPIs so AP groups can stay compliant towards SLAs, perceive vendor question developments, monitor workforce productiveness, and drive course of enhancements.

Helpdesk is now obtainable to organisations globally. To be taught extra about Xelix’s Accounts Payable Helpdesk and the way it can empower your workforce, go to xelix.com.